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TrueValue’s DIY’ers Build Brand and Community

So how do you make your website more engaging and more appealing, without meaningless drivel that just about everyone knows? In other words: Why would I want to visit your website without needing to buy something? Well, it’s conversation, my dear Watson. As pointed out in “You Can’t Afford Not to Blog,” blogging is an [...]

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How to Respond to Negative Feedback

Want to be transparent and do it in a high-tech way? Google is trying to help you for free. Google’s Favorite Places is a business-to-consumer program where participating local businesses will have a window decal from Google that can be scanned by a person’s iPhone to extract instant data. That means, your furniture store or [...]

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Social Media Marketing ROI, Not Snake Oil

When it comes to results of social media marketing, I find myself agreeing with some of social media’s loudest critics. Valid critics complain that common indicators of social media engagement don’t plainly map to return on investment measurements (ROI). And they’re right. That’s why I don’t represent Twitter follower counts, for example, as an exclusive [...]

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