Style matters in the media. I’m not talking about animated logos dancing the Macarena – that’s not style. And you don’t need the intense charisma of Howard Stern or his more humble Web 2.0 incarnation Gary Vaynerchuk to be heard. But you must understand that new media demands attention to presentation. So if you’re considering dipping your toe, think carefully about your brand. How will you present your business? How will you maximize each precious impression?
Pride and Personal Appearance
Each detail matters because, when your campaign works, you will be seen by many new eyes. I’m not saying you have to reinvent your brand identity or spend a ton of cash, but you do need to take pride in your “personal” appearance. Style is not a price tag. It’s about details, simplicity, elegance and authenticity.
Great Expectations
Respect yourself, your brand and your audience. Don’t settle. Don’t produce slop. Your audience has great expectations. Stale content, cheesy images, bad design, sloppy emails, inconsistent treatments are not acceptable. Would you buy a meal at a restaurant with soiled linens or a dirty bathroom? What do you think is going on in the kitchen?
What Not to Wear
Oh, and the same goes for the back-end stuff. Brand blog comments with a Gravatar account. Make sure FeedBurner subscriptions look nice. Wallpaper your Twitter page. Attend to your LinkedIn profile. And I’m not saying you have to be perfect. When you make a mistake, like my big typo in our inaugural email announcement, fix it and take responsibility – just like you do in your business. Just don’t end-up on the web’s What Not to Wear List.


Andy Sernovitz
February 27th, 2009 at 8:04 am
Comment from a customer of Big Frey:
Just some props– the new site is really nicely done. You’ve put a lot of thought and hard work into pulling together some of the best elements of social media and it’s showing through. Good work.
Kudos to CHIRPUP!
March 5th, 2009 at 5:02 pm
That list of “What not to wear” has to be one of the funniest, yet most depressing things I have ever seen. Who can take pride in something like that? Regardless, presentation is key to a successful brand. Like you said, it doesn’t matter what market you are in or who your audience is, you can still gain style points. It’s about putting the thought into it and taking extra steps to ensure consistency and polish.
Loved the post. Can’t wait for the next one.
March 6th, 2009 at 8:19 am
Thanks Joseph – the next one is tough. It’s about social etiquette.
March 30th, 2009 at 1:47 pm
I agree with you on all of these comments. Your going to have to work with me though while I fine tune my online brand. Just created my first Gravatar this afternoon so I might have some room for improvement there.
Look forward to seeing the evolution of ChirpUp.
Scott
April 5th, 2009 at 9:21 am
Very important advice about personal brand from Godin. Power of Tiny Picture. http://is.gd/qPbb
July 6th, 2009 at 4:40 pm
Really great post and couldn’t agree more. Very nicely written as well.